Who Knows? Employees come and go, but how do you get their knowledge to stick around?

2000-04-01
Entrepreneur Magazine

A competent employee has left your company, and amid the confusion, you realize you've lost something irreplaceable: that person's knowledge and experience. You're facing a knowledge gap that could have been avoided by asking yourself a few questions: How am I encouraging our employees to share their knowledge of products and procedures? How am I documenting it for future reference?

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