On August 8, 2000, CTO Steve Champeon led a panel entitled "Growing Online Community" at Web2000 in Washington, DC. Here's a list of the panelists, some notes on the panel, and some useful links.
left to right...
- Brian Platz, xqsite.com
- Emma Taylor, nerve.com
- Jeffrey Zeldman, zeldman.com
- Steven Champeon, hesketh.com
Brian and Jeffrey started the Web design digest A List Apart in January of 1998.
Emma is VP of Community Development for Nerve, an online magazine, now with a community component and a print version as well.
Steve founded webdesign-L in April of 1997, and serves as its "list mom".
At the end of the session, Jeffrey summed up the most important topics covered:
- define your goals (identify a need)
- choose technology appropriate to your audience and goals
- establish rules and enforce them consistently
- delegate authority (ex: make co-moderators of your most active participants)
- keep it real (maintain human presence; acknowledge mistakes; be HUMAN)
- listen and learn (example: ALA listees didn't like discussing articles, so we stopped)
- close the feedback loop
Some links to interesting community-related information:
- New 8/29/00: Jakob Nielsen on community (from 1997)
- Caleb Clark's community info, including papers and other stuff. Great reading. Here's a list of Caleb's major points for running online communities:
- Online learning communities are grown, not built.
- Online learning communities need leaders.
- Personal narrative is vital to online learning communities.
- Can Your Company Benefit from Building an Online Community? — NOTE 3/11/04: This server is no longer responding.
- How to Build an Online Community from ZDNet
- Virtual Community Bookstore
- a great collection of community-related links and papers from Full Circle Associates.
- Arthur Andersen's Next Generation Research Group's library <http://www.ngrg.com/olclinks.html>. — NOTE 3/11/04: This server is no longer responding.
- Amy Jo Kim's book on online community
- Julian Dibbel's A Rape in Cyberspace —