Raleigh, N.C. - On May 2, 2007, hesketh.com was honored for its outstanding customer service at the Raleigh Chamber of Commerce's Pinnacle Business Award celebration. CEO Heather Hesketh, accepted the First Citizens Bank Amazing Customer Service Award from Steven Blalock, Market Executive for First Citizens, on behalf of her web development and user experience agency.
According to Frank Smith, Marketing and Communications, First Citizens, this award goes to a business that shares the bank's own focus on exceptional customer service. The award "is given to companies that go above and beyond customer expectations in delivering service," said Smith. The Raleigh Chamber of Commerce promotes the award and provides the panel of business professionals who judge the nominees.
Businesses can nominate themselves for the prestigious award, or be nominated by one of their customers. In this case, hesketh.com was nominated by the Council for Entrepreneurial Development(CED). This award "describes exactly the kind of support we have always received from hesketh.com. Their attention to and awareness of our business needs is extraordinary. They always have our best interests at heart and we can trust that their recommendations have put CED’s needs before their own," said CED president Monica Doss in her nominating letter.
"I like to say that each day brings an opportunity to serve our customers better. We know we set our bar high for customer service. This award is validation of both how high we set it and how well our team has adopted it as our standard procedure. And I thank our employees for that," said Hesketh after the event.